Returns & Refunds Policy

At Interbia.com, we strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not, we offer a 30-day return policy. This means you have up to 30 days from the date of receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, the item must meet the following conditions:

  • Condition: The item must be in the same condition as when you received itβ€”unworn, unused, and with all original tags attached.
  • Packaging: It must also be returned in its original packaging.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

If your return meets these criteria, we will process it. Items that do not meet these conditions or that are returned without prior authorization will not be accepted.

How to Initiate a Return

To start the return process, please contact our support team at support@interbia.com. Once your return request is approved, we will send you a return shipping label along with detailed instructions on how and where to send your item.

Items sent back to us without a return authorization will not be accepted.

Damaged, Defective, or Incorrect Items

We take great care in ensuring the quality of our products and accuracy in fulfilling orders. However, if you receive an item that is damaged, defective, or incorrect, please inspect your order immediately upon reception and contact us at support@interbia.com within 7 days. We will evaluate the issue and work swiftly to resolve it by offering a replacement or a refund.

Exchanges

If you wish to exchange an item for a different size, color, or product, the quickest method is to return the original item and place a new order once your return is approved. This ensures that you receive the desired item in the shortest possible time.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

  • Approved Refunds: If the return is approved, we will process the refund to your original payment method. Please note that it may take some time for your bank or credit card provider to process and post the refund to your account.
  • Processing Times: Refunds may take up to 10 business days to appear in your account, depending on your bank or card issuer.

Non-Refundable Items

Certain items are not eligible for returns or refunds, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom products (such as personalized items)
  • Final sale items or gift cards

Please refer to the specific product page for details on return eligibility before purchasing.

Contact Information

For any questions related to returns, exchanges, or refunds, please do not hesitate to reach out to us at support@interbia.com. Our customer support team is here to assist you and ensure that your return process is smooth and satisfactory.