Privacy Policy

This Privacy Policy describes how Interbia.com (the “Site,” “we,” or “us”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit Interbia.com, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information.” Below is a breakdown of what types of information we collect, why we collect it, and how it is used.

1. Device Information

  • Personal Information collected: Includes web browser version, IP address, time zone, cookie data, which pages or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: To accurately load the Site for you and to perform analytics to optimize our Site’s performance.
  • Source of collection: Automatically collected when you visit the Site via cookies, log files, web beacons, tags, or pixels.
  • Disclosure for business purposes: Shared with our processor, Shopify, to ensure smooth operation and better service.

2. Order Information

  • Personal Information collected: Name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number.
  • Purpose of collection: To process your order, arrange shipping, send invoices and order confirmations, communicate with you, screen for potential risk or fraud, and—based on your preferences—provide you with product updates or advertising.
  • Source of collection: Collected when you place an order, either directly or through interactions like the live chat.
  • Disclosure for business purposes: Shared with Shopify and other third-party payment processors to complete your order securely.

3. Customer Support Information

  • Personal Information collected: Any details you provide during customer support interactions, such as email address, order information, and other data relevant to your request.
  • Purpose of collection: To respond to your inquiries, resolve issues, and provide optimal customer service.
  • Source of collection: Collected directly from you during your interactions with our support team (via email, live chat, or contact forms).

How We Use Your Personal Information

We use your Personal Information for the following purposes:

  • Providing Services: To offer and sell our products, process payments, fulfill your orders, and keep you updated on new products, services, and offers.
  • Improving Our Site: To analyze how users interact with the website and to make improvements for a better shopping experience.
  • Communication: To stay in touch with you regarding your orders, respond to customer inquiries, and provide updates on promotions and offers, if you have opted-in.

Cookies

A cookie is a small amount of data that is downloaded to your device when you visit our Site. We use various types of cookies, such as:

  • Functional Cookies: To remember your preferences (e.g., login details, language, and region).
  • Performance Cookies: To understand how visitors use our site (e.g., which pages are visited the most).
  • Advertising Cookies: To show relevant ads and offers based on your browsing activity.
  • Social Media and Content Cookies: To integrate social media platforms and enable you to share content from our Site.

Cookies make your browsing experience more efficient by remembering your actions and preferences, so you don’t have to input information every time you visit the Site. For example, cookies help us know whether you are a first-time visitor or a returning user.

Types of Cookies We Use:

  • Session cookies: These are temporary cookies that are deleted when you close your browser.
  • Persistent cookies: These remain on your device until they expire or are manually deleted.
  • First-party cookies: Set by our website.
  • Third-party cookies: Set by third-party platforms (e.g., Shopify, Google Analytics) to optimize performance and measure user behavior.

You can manage cookie preferences in your browser settings, but disabling cookies may affect your experience on the Site.

Sharing Personal Information

We share your Personal Information with selected third parties who help us provide our services, including Shopify (our eCommerce platform) and payment processors. We only share the necessary information to fulfill our contractual obligations with you, ensuring your data is handled safely and securely.

Data Security

We implement strict security measures to protect your Personal Information from unauthorized access, use, or disclosure. We use encryption technologies and comply with industry-standard regulations to ensure your data is secure during transmission and storage.

Your Rights

Depending on your location, you may have the right to:

  • Access the Personal Information we hold about you.
  • Request that we correct, update, or delete your Personal Information.
  • Opt-out of receiving promotional communications.

If you would like to exercise these rights, please contact us via the "Contact Us" form or through our customer service email.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We encourage you to review this page regularly for the latest information. By continuing to use the Site, you agree to the updated terms.

Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your Personal Information, please don’t hesitate to contact us at support@interbia.com.