FAQs

What is the status of my order?

Once you’ve placed your order, you will receive a confirmation email with the details. When your order is shipped, we will send you another email with a tracking link. You can also track your order from the “Order History” section in your account page on our website.

Can I change my order?

We can modify your order as long as it hasn’t been processed for shipping. To request changes, please contact our support team via the "Contact Us" form or the Live Chat box on our website. We’ll be happy to assist you!

Do you accept returns?

Yes, we accept returns and exchanges under the following conditions:

  • The item was purchased from our online store.
  • The item is unused and in its original packaging with tags.
  • The return or exchange request is made within 7 days of delivery.

To initiate a return, please contact our support team via the "Contact Us" form or the Chat box. Our team will get back to you as soon as possible.

How do I cancel my order?

Orders can only be canceled within 72 hours of placing them, unless the wrong item was ordered. After this time, your order will go into production, and cancellations will no longer be possible. If you need to cancel, please contact us via email within this timeframe.

How do I track the progress of an order?

Once your order has shipped, you’ll receive an email and SMS notification with a tracking link. You can easily follow your shipment’s progress by clicking on the provided link.

Can I change my delivery address after I’ve placed my order?

Yes, if your order has not been shipped, we can change the delivery address. To request a change, please contact us via the "Contact Us" form on our website.

Is it safe to use my credit/debit card on this website?

Absolutely! We use third-party payment processors that are PCI-compliant, ensuring that your card information is processed securely using the latest encryption technology. Your payment details are never stored on our servers.

For any further questions or assistance, feel free to contact our support team. We're here to help!